Shipping Information

Order Processing

Please allow 5 business days for our team to process your order. Orders placed after 5:00 PM ET will be processed on the next business day.

We do not process or ship orders on U.S. federal holidays.

Shipping Carrier

We typically ship orders via USPS.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are as follows:

  • Domestic (U.S.): Up to 7 business days

  • International: Up to 14 business days

Shipping times are estimates and may vary due to carrier delays, weather conditions, or customs processing for international orders.

Tracking & Delays

Once your order ships, you will receive a confirmation email with tracking information. If your order appears delayed, please refer to the tracking details provided.

Please note that we cannot be responsible for delays caused by shipping carriers or customs authorities.

Returns & Sizing Guarantee

We want you to love your Stillman Hat and feel confident in the fit.

All hats are one size and are designed to fit head circumferences of 23 inches or less. The hat features an adjustable internal drawstring embedded inside the circumference of the hat, allowing the size to be easily tightened for a secure and comfortable fit. Each hat is finished with faux sheepskin trim for added comfort and warmth.

If your head circumference is larger than 23 inches, this hat is not likely to fit. We encourage you to reach out through the “About” section and let us know your head measurement. If we receive enough requests for larger sizes, we may offer a special order, and we will follow up with you directly.

If the sizing does not work for you, we offer a 100% refund with free return shipping for sizing-related issues.

Return Policy Details

  • Returns must be requested within 7 days of receiving your hat

  • Returned items must be in original condition

  • Items must be returned in their original hat box, as the box is specifically designed to protect the hat during transit

  • Free return shipping is provided for sizing-related returns

  • Refunds will be issued once the returned item is received and inspected

  • To return your hat, reach out to us via the Contact page. We will send you a pre-paid return shipping label to paste over the label used to send you your hat.”

To start a return, please contact us using the information provided in your order confirmation email.